Job Information
Western Union Senior Specialist, Customer Care in Vilnius, Lithuania
Senior Specialist, Non-Payment Claims – Vilnius, Lithuania
Are you ready to use your analytical skills, business acumen, and eye for detail? Do you want to unleash for ability in a global company that is dedicated to moving money for better? Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive? Join Western Union as a Senior Specialist, Non-Payment Claims.
Western Union powers your pursuit
We are looking for someone who would be part of the team responsible for escalated cases to provide resolution on complex scenarios as a Senior Specialist, Customer Care in Western Union.
Role Responsibilities
Your daily tasks will include the analysis of cases to provide resolution on complex scenarios related to customer claims using your knowledge and contacts for the best outcome.
Your role will require managing written communication with the Sales Account Manager (SAM) organization, Partners, and internal areas while ensuring that an excellent quality service is always delivered.
Your role will require you to follow strict deadlines and daily follow-up to cases in progress to avoid violations of regulations.
Your role will require cross training among different procedures.
Role Requirements
High school degree required.
Strong verbal and written communication and listening skills.
Responsibility to work autonomously.
Customer oriented mindset. Experience with the customers care would be a great advantage, yet not a necessity.
Ability to follow instructions, procedures, and deadlines.
Experience working under pressure.
Availability to work on weekends.
Fluency in English (verbal, written and listening skills).
Computer literacy.
Ability to manage and prioritize multiple tasks simultaneously.
We make financial services accessible to humans everywhere. Join us for what’s next.
Western Union is positioned to become the world’s most accessible financial services company — transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.
Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.
Salary
The monthly gross base salary range is 1041 – 1783 EUR. This range represents the anticipated low and high end of the salary for this position. Actual salaries will vary and are based on factors such as a candidate’s qualifications, skills, and competencies.
Benefits
You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few
(https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.
Your Lithuania specific benefits include:
Private Health Insurance (3 options)
Life & Accident Insurance
Additional days off
Wide variety of discounts and special offers
Free Fitness facilities
Volunteering activities
Referral program
Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.
Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.
We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, colour, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.
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Estimated Job Posting End Date:
07-10-2024
This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.