Job Information
Western Union Training Specialist in Vilnius, Lithuania
Training Specialist - Vilnius, Lithuania
Are you ready to join a company committed to ensuring that every employee feels a sense of belonging and is treated fairly? Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive? Then it’s time to join Western Union as a Training Specialist.
Western Union powers your pursuit.
As a member of the Global Operations Training team, you will be involved from start to finish in developing, implementing, and improving training programs for Western Union’s Global Operations functions. This role will allow you to network with leaders, managers, partners, and other stakeholders across Western Union’s corporate locations.
Role Responsibilities
The main focus of your role will be to implement and maintain training programs for the Know Your Customer global teams.
Depending on business needs, you may be asked to support a different team and/or learn a different process.
You will be responsible for delivering training to the specialists in the teams you support, ensuring their proper certification, logging training records, and maintaining training programs.
You will also drive training innovations, develop new training programs, work with stakeholders from other teams, and act as a training champion in training related projects. You will collaborate with your colleagues across the sites to achieve it.
Role Requirements
Experience within Global Operations and proven track record of strong performance.
Experience with KYC procedures and/or financial investigations.
Interest in adult learning and training development. Experience with facilitating training, mentoring peers, or similar, either at Western Union or elsewhere.
Good English language skills (spoken and written).
Intermediate knowledge of the main MS Office tools (Word, Excel, PowerPoint, Teams).
Strong interpersonal skills, ability to communicate at ease with stakeholders.
Readiness to drive and contribute to innovations independently and in collaboration with others.
Flexibility to adjust to different shifts occasionally.
It will be considered an advantage if you have:
Experience with customer service and/or call handling, either at Western Union or from other positions/volunteer assignments.
A diploma, formal certification or proven informal education experience in Education, Instructional Design, Psychology, or related fields.
Management experience.
We make financial services accessible to humans everywhere. Join us for what’s next.
Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.
Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/ .
Salary
The monthly gross base salary range is 1 750 – 3 083 EUR. This range represents the anticipated low and high end of the salary for this position. This role is also eligible to receive an annual bonus that aligns with individual and company performance. Actual salaries will vary and are based on factors such as a candidate’s qualifications, skills, and competencies.
Benefits
You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few (https://careers.westernunion.com/global-benefits/). Please see the below benefits specific to your location and note that your recruiter may share additional role-specific benefits during your interview process or in an offer of employment.
Your Lithuania specific benefits include:
Private Health Insurance (3 options)
Life & Accident Insurance
Additional days off
Wide variety of discounts and special offers
Volunteering activities
Referral program
Relocation Buddy support upon request
Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.
Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.
We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.
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Estimated Job Posting End Date:
05-23-2024
This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.